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UPS is ‘disposing of' US-bound packages over customs paperwork problems
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www.nbcnews.com Oct 10, 2025Tildes

Summary

Thousands of U.S.-bound packages shipped by UPS are trapped at hubs across the country, unable to clear the maze of new customs requirements imposed by the Trump administration.

As packages flagged for customs issues pile up in UPS warehouses, the company told NBC News it has begun “disposing of” some shipments.

Frustrated UPS customers describe waiting for weeks and trying to make sense of scores of conflicting tracking updates from the world’s largest courier.

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More than two dozen people who are waiting for their UPS packages explained the circumstances of their shipments to NBC News.

They described shipments of tea, telescopes, luxury glassware, musical instruments and more — some worth tens of thousands of dollars — all in limbo or perhaps gone.

Others have deep sentimental value: notebooks, diplomas and even engagement rings.

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At least a half-dozen people described an emotional seesaw they were put through by weeks of contradictory UPS tracking updates about their shipments. The updates, they said, compounded the stress of not knowing what had really happened to their possessions.

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UPS said it makes several attempts to get any missing information and clear delayed shipments, contacting shippers three times.